ProductPart of How: how it keeps going

CAiRAthe Learning Agent

A conversational guide in Teams and the hub that answers program questions from approved content.

DemonstratorCapgemini demonstrator, demo on request. In production at our life sciences reference.
Banner from the Capgemini demonstrator hub: the CAiRA character waving next to the text Meet CAiRA, Capgemini's AI Readiness and Adoption Companion.
Capgemini demonstrator, synthetic data.
CAiRA · Northwind Group
  1. Employee: I finished Foundations. What should I do next?
  2. CAiRA: Well done, that completes your white belt. For your role in Finance, the next step is the yellow belt on the Finance path. It uses month-end commentary as the exercise. You can open it from the hub.
  3. Employee: Can I paste customer data into Copilot?
  4. CAiRA: Northwind's AI use guidance says customer personal data stays out of prompts unless the tool and the use case are approved for it. Here is the guidance page, with examples of what is allowed.
  5. Employee: Can my team get access to the new image generator?
  6. CAiRA: I don't have an approved answer for that yet. I've passed your question to the program team, and they will reply to you in Teams.

Illustrative mock with synthetic content. Not a screenshot of a client environment.

Why it is needed

Information and support about AI are scattered across portals, emails and channels, so people do not know where to go or what to do next. CAiRA brings trusted answers and personal learning guidance into Teams and the hub, where people already work. When it cannot answer, it passes the question on with the full context.

Where it fits

Usually part of Scaling, the second phase, together with the hub and the cockpit.
What it does

For the learner

  • Get a recommendation for the next learning step, and a reminder to finish open modules
  • Ask program and AI-use questions and get answers from approved content
  • Get the daily challenge and a prompt of the day in Teams
  • Hear about events, deadlines and program news without extra emails
  • Get help with prompting basics from the prompt gallery

For the manager

  • Team members get a first line of support without waiting for a session
  • Kudos are sent automatically when people reach milestones
  • Questions the agent cannot answer go to a shared support mailbox, with the full context

For the leader

  • Consistent answers, grounded in material you have approved
  • Logged unanswered questions show where content or policy is missing
  • Runs on your Microsoft 365 and Power Platform estate, with development, test and production environments
What it is not
  • It does not write to or change records in your LMS.
  • It does not calculate scores, belts or badges.
  • It does not assess anyone's fluency or proficiency.
  • It does not generate all learning content.
  • Achievement data it shows may not be real time.
Platform and data dependencies
  • Built on Microsoft Copilot Studio, available in Teams and the hub.
  • Approved content in SharePoint as its only knowledge source
  • Power Automate for reminders and notifications, and Entra ID for sign-in
  • An administrator who reviews and answers routed questions
  • Agreed refresh rules for any achievement data it reads
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